Terms of Use

Last updated: 4 September 2026 · These terms cover Kolo's closed pilot.

1. What Kolo is, and what it isn't

Kolo is a place where people publish what they offer — care, meaning bodywork and related practices, or craft, meaning practical services — and find each other on a map.

Kolo is not a party to what you then arrange. We are not an agency, an employer, a booking service or an intermediary. We do not take payment for exchanges, do not guarantee that anyone turns up, and do not supervise what happens when they do. The agreement is between you and the other person.

We do not vet people. Kolo confirms one specific thing — a credential behind a protected professional title — and nothing else. A vouch is one member's opinion. A rating is a summary of other people's opinions. Neither is a background check, an insurance policy or a promise about anyone's competence or character. Use your own judgement, exactly as you would if you had met this person through a friend.

2. Who can use it

You must be 18 or older. During the pilot you also need an invitation.

One account per person. Don't create an account for someone else, and don't pretend to be someone you aren't.

3. Your account

Keep your password to yourself and tell us if you think someone else has it. What happens under your account is your responsibility.

You can delete your account at any time, from inside the app.

4. What you publish

You keep ownership of everything you write and every photo you upload. You give us permission to store it and to show it where you have chosen to show it — your public page, the map, matches — for as long as you keep it published. Unpublish or delete it and that permission ends.

Only publish photos you are entitled to publish. If someone else is recognisable in one, get their agreement first.

5. ◆ Protected titles

In Portugal, some professional titles are legally protected. You may only present yourself as a psychotherapist, physiotherapist or osteopath on Kolo if you have submitted a credential naming that title and it has been confirmed.

Claiming one without confirmation — in your name, your description, your service titles, anywhere — is a breach of these terms, and we will remove it. Describing what you actually do, without claiming a protected title, is always fine.

6. ◆ Craft offerings and the vouch

If you offer craft rather than care, your offering publishes once one existing member vouches for you. Until then you can use everything else: browse, receive, compose, message.

Do not trade vouches. Vouching for someone so that they vouch for you is a misuse of the thing that holds this network together, and it is visible to us.

7. ◆ Ratings and vouches

Rate honestly, from your own experience. Do not rate yourself through another account, arrange mutual ratings, offer anything in exchange for one, or pressure anyone about theirs.

Your rating is always visible on a published page. There is no way to hide it, and buying a better position is not possible — what you pay, now or in future, has no effect on where you appear or who you are matched with. That is a structural property of the software, not a promise.

If someone rates you and writes a comment, that comment appears on your page only if its author separately agrees. They can withdraw that agreement whenever they like.

8. ◆ What you may not offer

Kolo is for bodywork, related care and practical craft. It is not a place to offer or seek sexual services, and offerings framed that way will be removed and the account closed. This is not a judgement about that work; it is that Kolo cannot keep practitioners safe on a platform where the two are mixed, and the people this network is built for have spent careers dealing with that confusion.

Also not allowed: facilitating controlled substances. Kolo has a space for knowledge about plants and traditional practice — that is a place to learn and talk, and it may not be used to arrange, sell, supply or broker anything controlled.

And, in the ordinary way: nothing illegal, nothing that harasses, threatens or impersonates, nothing that misrepresents your qualifications, no scraping, no spam, no attempts to break the service or reach other people's data.

9. ◆ Safety, and house calls in particular

Some exchanges happen in someone's home. Kolo gives you tools — a precision dial on your location, opt-in visibility, and a lookout who can watch your live position for the duration of a visit — but tools are not safety. Decide who you meet and where, tell someone, and stop if something feels wrong. You are never obliged to continue with an exchange.

Tell us if someone behaves in a way that puts others at risk. During the pilot, write to ola@kolo.pt and we will act on it personally.

10. Money

During the pilot, Kolo is free. Nothing is charged and no payment details are collected.

What we intend afterwards, so it is not a surprise: a practitioner whose page has actually brought them work — three confirmed exchanges that came through Kolo — will be asked for €4 a month or €40 a year. Someone who never receives an exchange through Kolo is never asked for anything and has nothing to cancel. Any exchange counted toward that total can be declined by you if the person was already your client. If you stop paying, your public page stays up and you pause out of matching until you resume.

None of that applies during the pilot, and we will not begin charging without telling you first.

11. The pilot

Kolo is unfinished and you are helping to test it. Expect defects. Features may change or disappear. Data created during the pilot may be deleted when it ends, and we will tell you before that happens.

Kolo is provided as it is. We do not promise it will be available, uninterrupted, or free of faults.

12. Suspension

We may suspend or close an account that breaches these terms, and will normally say why and give you a chance to respond. Where someone's safety is at stake we will act first.

13. Liability

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Beyond that, and to the extent the law allows: we are not liable for what happens between you and another person, for anything they do or fail to do, or for indirect or consequential loss. Since the pilot is free, our total liability to you is limited to what you have paid us — which, during the pilot, is nothing. None of this limits our liability for death or personal injury caused by our negligence, for gross negligence, or for fraud. The law does not allow those to be excluded, and we would not want to exclude them.

Nothing in these terms removes rights you have as a consumer under Portuguese or EU law.